That’s it! A connection is created and the Quick Assist remote help session is established, providing access to your internal network via that employee/user’s machine. The employee/user then enters this code into the Quick Assist on the other Windows 10 computer. The “emergency IT tech”, who may NOT be affiliated with your help desk or even one of your corporate users, selects assist another person and a six-digit code will be generated on his/her computer. The user and their “emergency IT tech” both open the Quick Assist application on their Windows 10 computers. How Does Windows 10 Quick Assist Work?įor example, let’s say an employee/user on your network wants to share their desktop to get assistance from someone outside your organization.
Quick Assist can enable users to get Windows 10 support when there is no other mechanism available. With the number of remote workers today, Quick Assist can seem like an ideal solution for fast and simple troubleshooting, regardless of each employee’s location. It is important to note that, the user requesting help via Quick Assist does not need a Microsoft account to get help via Quick Assist. All you need is a Microsoft account, such as Hotmail or. In a nutshell, Windows 10 Quick Assist allows you to view or control another user’s computer. What is Windows 10 Quick Assist?Ī built-in feature of Windows 10, Quick Assist is a remote assistance tool. Considering the security and privacy implications of this feature for most enterprises, it is absolutely a tool that every administrator should be aware of. At last month’s Endpoint Management Summit, one of the speakers, Jörgen Nilsson, asked the room full of Enterprise Administrators how many had heard of a Windows 10 feature called ‘Quick Assist’.
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